Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how Poppmi ("we," "our," or "us") collects, uses, stores, and protects your personal information when you use our platform and services. This policy applies to all users of our platform, including content creators, subscribers, viewers, and any other individuals who interact with our services.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains our data practices and your rights regarding your personal information. By using our platform, you consent to the collection and use of your information as described in this policy.

This Privacy Policy covers all aspects of data collection and processing on our platform, including but not limited to account registration, content creation and consumption, payment processing, communication features, and analytics. We may update this policy from time to time to reflect changes in our practices or legal requirements.

We operate our platform in compliance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy legislation in jurisdictions where we operate.

This policy applies to information collected through our website, mobile applications, and any other means of accessing our platform. It also covers information collected through third-party integrations and services that we use to provide our platform functionality.

We may collect information from you directly when you provide it to us, automatically when you use our platform, and from third parties when you interact with our services through external platforms or when you authorize us to access information from other services.

Your privacy is important to us, and we strive to be transparent about our data practices. If you have any questions about this policy or our data practices, please contact us using the information provided in the contact section of this policy.

2. Information We Collect

We collect various types of information to provide and improve our services, ensure platform security, and comply with legal requirements. The information we collect can be categorized into personal information, usage data, content data, and technical data.

Personal information includes but is not limited to your name, email address, date of birth, phone number, payment information, government-issued identification documents, and other information you provide during account registration and verification processes.

Usage data includes information about how you interact with our platform, such as pages visited, content viewed, time spent on the platform, features used, and other behavioral data that helps us understand user preferences and improve our services.

Content data includes any content you create, upload, or share on our platform, including images, videos, text, audio, and other media files. This also includes metadata associated with your content, such as creation timestamps, file sizes, and technical specifications.

Technical data includes information about your device, browser, operating system, IP address, location data, and other technical information that helps us provide optimal service delivery and ensure platform security.

We collect information about your payment transactions, including payment methods used, transaction amounts, currency conversions, and payment processing details. This information is necessary for processing payments and complying with financial regulations.

Communication data includes messages, comments, and other communications you send through our platform, as well as metadata associated with these communications, such as timestamps and recipient information.

We may collect information from third-party sources when you connect your account with external services, such as social media platforms, payment processors, or other services that integrate with our platform.

Analytics data includes aggregated and anonymized information about platform usage, user demographics, content performance, and other metrics that help us understand how our platform is used and how we can improve our services.

We may collect information about your preferences, settings, and customizations to personalize your experience on our platform and provide relevant content recommendations and features.

Security-related data includes information about login attempts, security events, suspicious activities, and other data that helps us protect your account and maintain platform security.

3. How We Collect Information

We collect information through various methods, including direct collection from you, automatic collection through your use of our platform, and collection from third-party sources. Each method serves specific purposes in providing and improving our services.

Direct collection occurs when you provide information to us voluntarily, such as during account registration, profile creation, content upload, payment processing, customer support interactions, and other activities where you actively provide information.

Automatic collection occurs through various technologies and methods, including cookies, web beacons, tracking pixels, log files, and other tracking technologies that collect information about your use of our platform without requiring active input from you.

We use cookies and similar technologies to enhance your experience, remember your preferences, analyze platform usage, and provide personalized content and features. You can control cookie settings through your browser preferences, though disabling cookies may affect platform functionality.

Third-party collection occurs when we receive information from external sources, such as payment processors, social media platforms, analytics services, and other partners that provide services integrated with our platform.

We collect information through our mobile applications using device-specific technologies, including device identifiers, location services, push notifications, and other mobile-specific data collection methods.

We may collect information through surveys, feedback forms, and other interactive features that allow you to provide additional information about your preferences, experiences, and suggestions for platform improvement.

Information collection may occur through our customer support channels, including email communications, live chat interactions, phone calls, and other support methods where you provide information to resolve issues or receive assistance.

We collect information through our content delivery network and server logs, which automatically record information about your interactions with our platform, including page requests, file downloads, and other technical interactions.

We may collect information through social media integrations when you connect your social media accounts to our platform or share content from our platform on social media platforms.

Information collection occurs through our analytics and monitoring systems, which track platform performance, user behavior, and other metrics to help us improve our services and ensure optimal platform operation.

4. How We Use Your Information

We use your information for various purposes related to providing and improving our services, ensuring platform security, complying with legal requirements, and enhancing user experience. Our use of your information is based on legitimate business interests, contractual necessity, and legal compliance.

We use your personal information to create and maintain your account, verify your identity, process payments, provide customer support, and deliver the services you have requested. This includes using your information to authenticate your identity and ensure account security.

We use your content and communication data to display your content to other users, facilitate communication between users, moderate content for policy compliance, and provide platform functionality such as messaging, commenting, and content sharing.

We use your usage data and analytics information to understand how our platform is used, identify trends and patterns, improve our services, develop new features, and optimize platform performance and user experience.

We use your technical data to ensure optimal service delivery, troubleshoot technical issues, provide device-specific features, and maintain platform compatibility across different devices and browsers.

We use your payment information to process transactions, handle refunds, comply with financial regulations, prevent fraud, and provide payment-related customer support.

We use your information to personalize your experience on our platform, including providing relevant content recommendations, customizing your interface, and tailoring our services to your preferences and interests.

We use your information to communicate with you about your account, platform updates, important notices, marketing communications (with your consent), and other relevant information about our services.

We use your information to ensure platform security, detect and prevent fraud, investigate suspicious activities, enforce our terms of service, and protect the rights and safety of our users and platform.

We use your information to comply with legal obligations, respond to legal requests, cooperate with law enforcement investigations, and fulfill other legal requirements applicable to our business operations.

We use aggregated and anonymized data for research purposes, industry analysis, business intelligence, and other purposes that do not identify individual users or compromise personal privacy.

We may use your information for other purposes that are compatible with the original purpose of collection, provided that such use is consistent with applicable laws and this privacy policy.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their commercial purposes. However, we may share your information in certain limited circumstances as described in this section, always in accordance with applicable laws and this privacy policy.

We may share your information with service providers and business partners who assist us in operating our platform, including payment processors, cloud hosting providers, content delivery networks, analytics services, customer support providers, and other third-party services that are necessary for platform operation.

We share your information with other users of our platform as necessary to provide our services, such as displaying your content to subscribers, facilitating communication between users, and enabling platform functionality. This sharing is limited to information that is necessary for the specific service being provided.

We may share your information with law enforcement agencies, government authorities, or other third parties when required by law, court order, or legal process, or when necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

We may share your information in connection with a business transaction, such as a merger, acquisition, sale of assets, or other corporate restructuring, provided that the receiving party agrees to protect your information in accordance with this privacy policy.

We may share aggregated and anonymized information that does not identify individual users with third parties for research, analytics, marketing, or other business purposes. This information cannot be used to identify you personally.

We may share your information with your consent or at your direction, such as when you authorize us to share information with third-party services or when you request that we share information with specific parties.

We may share your information to prevent or investigate fraud, abuse, or other illegal activities, or to protect the security and integrity of our platform and services.

We may share your information with our affiliates and subsidiaries, provided that they agree to protect your information in accordance with this privacy policy and applicable laws.

We require all third parties with whom we share your information to implement appropriate security measures and to use your information only for the purposes for which it was shared, in accordance with applicable laws and our agreements with them.

We do not share your information with third parties for their direct marketing purposes without your explicit consent, except as required by law or as described in this privacy policy.

6. Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include technical, administrative, and physical safeguards designed to protect your information at all stages of processing and storage.

We use industry-standard encryption technologies to protect your information during transmission and storage. This includes SSL/TLS encryption for data transmission, encryption of sensitive data at rest, and other cryptographic measures to ensure data security.

We implement access controls and authentication mechanisms to ensure that only authorized personnel can access your personal information. This includes role-based access controls, multi-factor authentication, and regular access reviews and audits.

We maintain secure data centers and cloud infrastructure with physical security measures, environmental controls, and redundant systems to ensure the availability and integrity of your information.

We regularly update our security systems and practices to address emerging threats and vulnerabilities. This includes applying security patches, updating software, and implementing new security technologies as they become available.

We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential security weaknesses in our systems and processes.

We implement data backup and recovery procedures to ensure that your information can be restored in the event of data loss or system failure. Backups are encrypted and stored securely in multiple locations.

We monitor our systems for suspicious activities and security incidents, and we have incident response procedures in place to address any security breaches or data compromises that may occur.

We train our employees and contractors on data security best practices and require them to sign confidentiality agreements to protect your personal information.

We use secure payment processing systems that comply with industry standards such as PCI DSS to protect your payment information and ensure secure financial transactions.

Despite our security measures, no system is completely secure, and we cannot guarantee absolute security of your information. You are responsible for protecting your account credentials and notifying us immediately of any suspected security breaches.

In the event of a security breach that may affect your personal information, we will notify you and relevant authorities as required by applicable laws and take appropriate remedial actions to address the breach and prevent future occurrences.

7. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our data retention practices are designed to balance your privacy rights with our legitimate business needs and legal requirements.

Account information is retained for the duration of your account's existence and for a reasonable period after account closure to comply with legal obligations, resolve disputes, and prevent fraud. This includes your profile information, account settings, and account activity records.

Content data is retained for as long as your account is active and you have not requested its deletion. You can request deletion of specific content at any time, and we will remove it from our active systems, though some information may be retained in backups for a limited period.

Payment and transaction information is retained for the period required by applicable financial regulations and tax laws, which may be several years after the transaction date. This information is necessary for financial record-keeping and compliance purposes.

Communication data, including messages and comments, is retained for the duration of your account and may be retained for a period after account closure for legal and safety purposes, including investigation of policy violations or legal disputes.

Analytics and usage data may be retained in aggregated and anonymized form for longer periods to support business intelligence, research, and platform improvement efforts. This data cannot be used to identify individual users.

Legal and compliance data may be retained for extended periods as required by applicable laws, including but not limited to tax records, audit trails, and information related to legal proceedings or investigations.

When you request account deletion, we will delete your personal information from our active systems within a reasonable timeframe, typically within 30 days. However, some information may be retained in backups or for legal compliance purposes for longer periods.

We may retain certain information after account deletion if required by law, necessary for legitimate business purposes, or needed to resolve disputes or prevent fraud. This includes information that cannot be deleted due to technical limitations or legal requirements.

We regularly review our data retention practices and delete information that is no longer necessary for the purposes for which it was collected, subject to legal and technical constraints.

You can request information about our data retention practices and the specific retention periods for different types of information by contacting us using the information provided in the contact section of this policy.

8. Your Privacy Rights

Depending on your jurisdiction, you may have various privacy rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights in accordance with applicable laws and this privacy policy.

You have the right to access your personal information and receive a copy of the information we hold about you. This includes information about how we collect, use, and share your information, and the purposes for which we process your data.

You have the right to correct or update your personal information if it is inaccurate, incomplete, or outdated. You can update most of your information through your account settings, or you can contact us to request corrections.

You have the right to delete your personal information in certain circumstances, including when the information is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when the information has been processed unlawfully.

You have the right to restrict or limit the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information, when the processing is unlawful, or when you object to the processing.

You have the right to data portability, which allows you to receive your personal information in a structured, commonly used, and machine-readable format, and to transfer that information to another service provider where technically feasible.

You have the right to object to the processing of your personal information for certain purposes, including direct marketing, profiling, or processing based on legitimate interests. We will respect your objection unless we have compelling legitimate grounds for continued processing.

You have the right to withdraw consent for processing based on consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights or applicable data protection laws. We encourage you to contact us first to resolve any concerns.

You have the right to opt out of certain data collection and processing activities, such as marketing communications, non-essential cookies, and certain analytics tracking. You can exercise these rights through your account settings or by contacting us.

To exercise your privacy rights, you can contact us using the information provided in the contact section of this policy. We will respond to your request within the timeframe required by applicable law, typically within 30 days.

We may need to verify your identity before processing certain requests to protect your privacy and security. This may require you to provide additional information or documentation to confirm your identity.

Some rights may be limited or unavailable in certain circumstances, such as when the information is necessary for legal compliance, contract performance, or legitimate business interests that override your privacy rights.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, provide personalized content, and improve our services. This section explains how we use these technologies and your options for controlling them.

Cookies are small text files that are stored on your device when you visit our platform. They help us remember your preferences, maintain your session, and provide personalized experiences. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

We use essential cookies that are necessary for the basic functionality of our platform, including authentication, security, and core features. These cookies cannot be disabled without affecting platform functionality.

We use functional cookies to remember your preferences and settings, such as language preferences, display settings, and other customizations that enhance your user experience.

We use analytics cookies to collect information about how you use our platform, including pages visited, time spent, features used, and other usage patterns. This information helps us understand user behavior and improve our services.

We use advertising cookies to deliver relevant advertisements and measure the effectiveness of our advertising campaigns. These cookies may be set by us or by third-party advertising partners.

We also use web beacons, tracking pixels, and similar technologies to collect information about your interactions with our platform, including email opens, link clicks, and other engagement metrics.

You can control cookies through your browser settings, including blocking all cookies, blocking third-party cookies, or deleting existing cookies. However, disabling cookies may affect the functionality of our platform and your user experience.

We provide cookie preference settings that allow you to choose which types of cookies you want to accept. You can update your preferences at any time through your account settings or our cookie management tools.

Third-party services integrated with our platform may also set their own cookies and tracking technologies. We do not control these third-party cookies, and you should review the privacy policies of these services to understand their data practices.

We may use local storage technologies, such as HTML5 localStorage and sessionStorage, to store information on your device for platform functionality and user experience enhancement.

We regularly review our use of cookies and tracking technologies and update our practices to ensure compliance with applicable laws and best practices for user privacy protection.

10. International Data Transfers

As a global platform, we may transfer your personal information across international borders to provide our services, process payments, and operate our business. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

We may transfer your information to countries outside your jurisdiction, including countries that may not have the same level of data protection as your home country. When we do so, we implement appropriate safeguards to ensure that your information receives adequate protection.

We use standard contractual clauses approved by relevant data protection authorities to ensure adequate protection when transferring information to countries that do not have adequate data protection laws.

We may rely on adequacy decisions by data protection authorities that recognize certain countries as providing adequate protection for personal information.

We implement additional technical and organizational measures to protect your information during international transfers, including encryption, access controls, and regular security assessments.

Our service providers and business partners may be located in different countries, and we ensure that they implement appropriate safeguards when processing your information on our behalf.

We may transfer your information to countries where our servers, data centers, or service providers are located, including but not limited to countries in Africa, Europe, North America, and other regions where we operate.

When you use our platform from different countries, your information may be processed in multiple jurisdictions to provide optimal service delivery and comply with local laws and regulations.

We regularly review our international data transfer practices and update our safeguards to ensure compliance with evolving data protection laws and best practices.

If you have questions about international data transfers or want to know more about the safeguards we implement, please contact us using the information provided in the contact section of this policy.

11. Children's Privacy

Our platform is not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. We take children's privacy seriously and implement measures to prevent the collection of information from minors.

If you are under 18, you must not use our platform or provide any personal information to us. If we discover that we have collected information from a child under 18, we will delete that information immediately.

We implement age verification measures to prevent minors from accessing our platform, including requiring users to confirm their age during registration and implementing additional verification for adult content access.

Parents and guardians who believe their child has provided personal information to us should contact us immediately so we can investigate and take appropriate action, including deleting any information collected from the child.

We do not knowingly allow children to create accounts, post content, or engage in any activities on our platform that would require the collection of personal information.

If you are a parent or guardian and discover that your child has provided personal information to us, please contact us using the information provided in the contact section of this policy, and we will work with you to address the situation.

We may use information about users' ages to ensure compliance with age restrictions and to provide appropriate content filtering and safety measures for different age groups.

We comply with applicable laws regarding children's privacy, including the Children's Online Privacy Protection Act (COPPA) in the United States and similar laws in other jurisdictions.

We regularly review our practices regarding children's privacy and update our measures to ensure continued compliance with applicable laws and best practices for protecting minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes to this policy and provide you with an opportunity to review the updated policy.

When we make material changes to this policy, we will notify you through email, platform notifications, or other appropriate means. We will also update the "Last updated" date at the top of this policy to indicate when the changes were made.

Minor changes or clarifications that do not materially affect your privacy rights may be made without prior notice, but we will still update the policy and notify you of the changes.

Your continued use of our platform after changes to this policy constitutes acceptance of the updated policy. If you do not agree with the changes, you should stop using our platform and may request account deletion.

We encourage you to review this policy periodically to stay informed about our data practices and your privacy rights. You can access the current version of this policy at any time through our platform.

If you have questions about changes to this policy or how they may affect you, please contact us using the information provided in the contact section of this policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information provided below. We are committed to addressing your privacy concerns promptly and thoroughly.

For general privacy inquiries and questions about this policy, you can contact our privacy team through our support system or by emailing our designated privacy contact address.

For requests to exercise your privacy rights, such as access, correction, deletion, or portability requests, please use our dedicated privacy request form or contact our privacy team directly.

For data protection concerns or complaints, you can contact our Data Protection Officer (if applicable) or our privacy team for assistance with resolving your concerns.

We will respond to your privacy inquiries within the timeframe required by applicable law, typically within 30 days for most requests and within 72 hours for urgent security-related matters.

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.

We maintain records of privacy inquiries and requests to ensure proper handling and to improve our privacy practices based on user feedback and concerns.

Our privacy team is trained to handle various types of privacy requests and concerns, and we work to resolve issues in a manner that respects your privacy rights while ensuring compliance with applicable laws.